Refund Policy

How to request a refund

Use our contact form and include the email on your account and the purchase details. Refunds are processed through our payment partner, Paddle, back to your original payment method.

Free

Let’s Constellate Free is available with limited session time. No purchase is required.

Flex credits

Each Flex purchase adds 2 hours of session time. Unused time stacks. If a Flex session runs past your balance, it continues as Flex overdraft; your next purchase clears the overdraft first. You need at least 40 minutes of Flex credits to start a new Flex session. A Flex purchase may be refunded within 14 days when those credits have not been used.

Pro subscription

You can cancel Pro anytime from Settings. Access continues until the end of the current billing period; you will not be charged again after that.

You may request a full refund within 14 days of a Pro charge. For other billing questions, use our contact form or Paddle customer portal.

Contact

Questions about this policy or to request a refund: contact form.